Next Generation VPN Client

Next Generation VPN Client

This was a project that merged to existing products, a VPN product and a WIFI network product into one. The idea was hidden the complexity of network and VPN management and present a simpler, more task oriented abstraction to the user.

 

I was the lead UX designer, managing a visual designer, usability specialist and a prototyper.

 

A paper describing the design was presented at CHIMIT 2010.

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Design Principals

Some design principles which were developed in conjunction with the product stakeholders and used to drive the design...

Primary

  • Invisible
  • Simple
  • Helpful

Secondary

  • 95% of day-to-day tasks from the flyout
  • Act more like a cell phone than a computer
  • Minimize cognitive burden
  • No in-between states
  • Guide the user
  • User in control - not the system
  • Follow Platform Guidelines
  • Doesn't Crash

Conceptual Models

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UOM-NGC4
ModernUE-d4
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Navigation and Scenarios

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Interaction Model Inspiration

Screen-Shot-2018-01-25-at-11.07.58-AM

Early Design

Screen-Shot-2018-01-25-at-11.08.30-AM

Design in Prototype

Screen-Shot-2018-01-25-at-11.08.55-AM
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Prototype

The prototype shows the taskbar tool/icon and the control panel. The control panel is not visible to the user; it allows the usability engineer to set up various scenarios for testing with users.

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Usability Study

NGC_Usability_Report_Presentation_feb_2010
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